AICHATBOTMULTI-LANGUAGE
AI Customer Support Bot
Retail Chain · 2025
Client
Retail Chain
Service
AI Chatbots & Support
Year
2025
Status
In Production
PROJECT OVERVIEW
Multi-language AI chatbot handling customer inquiries in Arabic, English, and French for a regional retail chain.
THE CHALLENGE
The client’s support team was overwhelmed — 500+ daily inquiries across three languages, with response times exceeding 4 hours during peak periods.
THE SOLUTION
We built a conversational AI system that handles first-line support in Arabic, English, and French. The bot resolves common inquiries instantly and routes complex cases to human agents with full context. Integrated with the client’s existing CRM.
THE RESULTS
70%
Inquiries automated
3min
Avg response time
3
Languages supported